Refund policy

At El Mokhber, we want you to be completely satisfied with your purchase. Please review our refund guidelines below:

• No refunds after opening: Once the package has been opened, refunds are not accepted for any reason.

• Sealed package refunds: If the package remains sealed and unopened, you may request a full refund within 14 working days from the date of delivery.

To initiate a refund:

1. Contact our support team at [info@elmokhber.com] with your order number and photos of the sealed package.

2. We’ll process eligible refunds within 5-7 working days via your original payment method.

This policy ensures product quality and fairness for all customers. Shipping costs are non-refundable.

Last updated: February 22, 2026.